Welcome to Nextitch Shop! We are thrilled to have you here.
All of our products are made-to-order. This means that when you place an order, we custom-print it specifically for you. This approach helps reduce overproduction and waste, but it also means our shipping process looks slightly different than traditional retail.
1. Order Processing & Fulfillment
Since your items are made on-demand, they require a brief production period before they are handed over to the shipping carrier.
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Fulfillment Time: It takes 2 to 5 business days to create, pack, and quality-check your custom products.
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Note: Fulfillment time does not include shipping transit time. Weekends and US national holidays do not count toward business days.
2. Shipping Times & Delivery (US)
Delivery times are calculated by adding the fulfillment time to the carrier's transit time.
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Transit Time: Once your order leaves our fulfillment center, US domestic shipping typically takes 3 to 4 business days.
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Total Estimated Delivery: You can expect your package to arrive 5 to 9 business days from the date your order is placed.
(Please note: During peak holiday seasons or major promotions, fulfillment and carrier transit times may be slightly extended.)
3. Shipping Rates
Shipping costs are calculated automatically at checkout. Rates are based on the weight of the items in your cart and the shipping method you select. We do not artificially inflate our shipping costs; the rate you see is provided directly by our fulfillment partners and carriers.
4. Order Tracking
As soon as your order ships, you will receive a shipping confirmation email containing a carrier tracking number. You can use this link to monitor your package's journey to your doorstep. Please allow up to 48 hours for the tracking information to become active in the carrier's system.
5. Incorrect Addresses & Lost Packages
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Address Accuracy: Please ensure your shipping address is completely accurate during checkout. Nextitch Shop cannot be held responsible for packages delivered to an incorrect or undeliverable address provided by the customer.
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Missing Packages: If your tracking link indicates that your package was delivered but you have not received it, please check around your property and with neighbors. Carriers occasionally mark packages as delivered prematurely. If 24 hours have passed and it still has not arrived, please contact our support team so we can investigate the issue with our fulfillment partner.
6. Contact Us
If you have any questions about your order's shipping status, please don't hesitate to reach out to us at contact@nextitch.com. Please include your Order Number in your email so we can assist you quickly.