At Nextitch Shop, we want you to love what you ordered. Because every item is printed on demand specifically for you, we have tailored our return policy to ensure you receive a perfect product while keeping our process as efficient as possible.
Defective, Damaged, or Incorrect Items
Your satisfaction is our priority. If your order arrives damaged, has a manufacturing defect, or is not the item you ordered, we will make it right at no additional cost to you.
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The Resolution: We offer a free replacement or a full refund for any defective or incorrect items.
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The Process: You do not need to mail the defective item back to us. Simply contact us within 14 days of delivery.
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How to Report: Email us at contact@nextitch.com with your order number and a clear photo of the issue. We will process your replacement or refund within 1 to 2 business days.
Size Exchanges
We provide detailed sizing charts on every product page to help you find the perfect fit. Since items are custom-printed upon ordering, we generally cannot accept returns for ordering the wrong size.
However, we understand that sizing can sometimes be tricky. If your item doesn't fit, please reach out to us at contact@nextitch.com. While we do not offer direct exchanges, we are happy to work with you by offering a significant store credit or discount toward a replacement in the correct size.
Cancellations and Order Modifications
To ensure fast delivery, orders are sent to our printing facilities shortly after they are placed.
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If you need to cancel or change your order (such as updating a shipping address or changing a size), please email us at contact@nextitch.com within 4 hours of placing your order.
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Once an order has entered the production phase, we are unable to cancel or modify it.
Lost or Stolen Packages
If your tracking information shows that your package was delivered but you cannot find it, please check with neighbors and local postal carriers. If the package remains lost after 3 to 5 business days from the marked delivery date, please contact us at contact@nextitch.com. We will assist you in tracking it down or arranging a replacement.
Refund Processing (For Approved Refunds)
If a refund is approved, it will be processed automatically to your original method of payment. Please allow 3 to 5 business days for your bank or credit card company to post the funds to your account.
- Late or missing refunds: If you haven’t received your refund after 5 business days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@nextitch.com.